Improving the passenger experience
Speak my language: multilingual public transport to make traveling easier
Difficulty understanding signs may discourage some people from using public transport. To remove this obstacle, the teams from Keolis Downer Adelaide in Australia came up with the idea of producing a podcast series called Speak My Language, which discusses issues relating to public transport. The podcasts are available in 11 languages and are tailored to a multicultural audience. Passenger service agents also wear badges showing which languages they speak in order to help passengers who don’t speak English to use the network.