Innovation: improving team responsiveness during disruptions
SPLIT allows for quicker mobilization and distribution of field teams while ensuring high-quality passenger information. The solution is structured around two main components:
Centralization of information sources, previously scattered across multiple tools (Intranet, WhatsApp, etc.).
Geolocation of agents on the ground.
On the STAR network, Keolis Rennes field teams use an app to declare their availability and position and to stay updated on ongoing events. The Centralized Command Center (CCC) accesses a web interface for real-time visibility of agent availability and positions. The system includes processes dedicated to managing the database of volunteer field agents: registration, modification, and availability declaration. It also offers a simple interface for declaring and managing events and disruptions.
The main benefits are organizational: clarification of mobilization pathways and unified supervision at the CCC, improving cognitive load and team responsiveness.
The SPLIT solution in Tours, adapted from the Rennes model, uses Power Apps to optimize the management of field teams and the CCC. As in Rennes, it updates agent location and availability. Additionally, it allows agents to centrally record their service startup via mobile, according to their scheduled hours. It also provides access to personalized documentation by sector or station to better inform travelers.
Since September 2025, Keolis Tours teams have already noted several benefits:
Preference for simpler smartphone usage by agents,
Improved structuring of traveler information,
Better coordination and responsiveness between operations and marketing,
Reduced cognitive load for CCC teams through real-time visualization.
SPLIT optimizes field team deployment during disruptions to enhance traveler information.
