Innovation: a collaborative approach with the government for continuous improvement
Yarra Trams launched the Respond collaborative project, a strong continuous improvement campaign based on a long-term partnership with the Australian government to speed up tramway routes and reduce material resources, all while maintaining service quality.
A working group bringing together the operational skills of Yarra Trams teams (operators, traffic engineers, depo managers, etc.) and the Ministry of Transportation identified several avenues for optimizing various aspects of the network: infrastructure, right of way at traffic lights, rail signage and tramway separation. Data analysis tools then helped the partners to prioritize their initiatives based on the client benefit or ease of implementation.
After carrying out these optimization efforts, updated tramway schedules helped to offer identical or superior service quality, while reducing the need for operators and equipment.