Context: Ensure inclusion for all passengers
Yarra Trams has been operated by Keolis Downer since 2009, during which time it has made considerable efforts to improve safety, deliver record passenger satisfaction and (of course) maintain punctuality during a period of unprecedented growth across the Melbourne region. With its guiding principle being to “think like a passenger,” the network is constantly looking to deliver safer, more reliable, cleaner and easier-to-use services to its many passengers. That's why, as a leader in the industry, Yarra Trams is committed to communication access and inclusion. The goal is to do away with any hurdles that make oral communication with certain customers difficult, be it for reasons of aphasia, deafness, intellectual disabilities, tourists who do not speak English and so on.