Context: MaaS, a collaboration between three key mobility players: SNCF, Keolis and Airweb
Getting all types of passengers to embrace intermodal transport will also rely on operators’ ability to offer users a seamless journey and a “door-to-door” experience. That requires an approach based on MaaS, where the goal is to provide a single and unified digital tool (like SNCF Connect) for trip searches, planning, booking different modes of transport, payment and ticket changes. Simplifying and streamlining the customer experience from end to end, while eliminating the need for passengers to navigate from one service to the next, is one of the main challenges in the development of shared mobilities.
A key benefit of this unification will be an increased complementarity between transport operators. Until recently, operators have tended to create their own IT systems to manage their respective networks. However, in 2021, a tripartite collaboration between SNCF, Keolis and Airweb, a developer of digital mobility solutions, was initiated to overcome this challenge and offer a unified service on the SNCF Connect app.
municipalities covered by the SNCF Connect app